Shipping policy

Last Updated: August 7, 2026

At OakNestHome, we believe the experience of creating a warm and inviting home should be simple from beginning to end. From carefully selected Scandinavian Rustic wall décor and natural wooden accents to macrame shelves and decorative pieces, we want every order to arrive safely and with clear communication throughout the delivery process.

This Shipping Policy explains how orders placed through OakNestHome.store are processed, shipped, tracked, and delivered. It also provides information regarding delivery estimates, address changes, delayed shipments, lost packages, damaged parcels, international deliveries, and other shipping-related matters.

By placing an order through OakNestHome.store, you acknowledge and agree to the terms described in this Shipping Policy.

1. Shipping Coverage

OakNestHome serves customers through our online store and may ship products to destinations supported by our available fulfillment and shipping networks.

Shipping availability for your specific destination will generally be displayed during checkout.

Certain destinations may occasionally be unavailable because of carrier restrictions, customs requirements, local regulations, logistical limitations, natural disasters, transportation disruptions, or other circumstances beyond our reasonable control.

If we discover after an order is placed that we are unable to ship to the address provided, our customer support team will contact you and provide an appropriate resolution.

2. Order Processing

Once your order has been successfully submitted and payment has been authorized, it enters our processing system.

Processing typically includes:

Order verification

Payment confirmation

Product availability verification

Quality and fulfillment preparation

Packaging

Shipping label preparation

Transfer to the applicable carrier

Processing time is separate from shipping or transit time.

We make reasonable efforts to process orders promptly. However, processing may occasionally take longer during weekends, public holidays, promotional periods, seasonal sales, periods of unusually high demand, or circumstances affecting our fulfillment partners.

3. Order Confirmation

After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.

Please review your confirmation carefully.

In particular, check your:

Full name

Products ordered

Product variations

Quantities

Shipping address

Email address

Telephone number

If you discover incorrect information, contact us as quickly as possible at support@OakNestHome.store.

We cannot guarantee that modifications can be completed after fulfillment has started.

4. Shipping Confirmation

When your order has been prepared and transferred for shipment, you may receive a shipping confirmation containing relevant shipment information.

Where tracking is available, the confirmation may include a tracking number or tracking link.

Please allow time for tracking information to become active after receiving your shipping confirmation.

Carriers may require additional time to scan the package into their network, particularly during weekends, holidays, or high-volume periods.

5. Estimated Delivery Times

Delivery times displayed by OakNestHome are estimates unless expressly stated otherwise.

Estimated delivery begins after applicable order processing and depends on the shipping destination, carrier, fulfillment location, customs requirements, weather conditions, and other logistical factors.

We make reasonable efforts to ensure orders arrive within the estimated delivery period provided at checkout or in relevant shipping information.

However, shipping estimates should not be interpreted as guaranteed arrival dates unless we expressly state otherwise.

6. Processing Time vs. Transit Time

Customers should understand the distinction between processing time and shipping transit time.

Processing time refers to the period required to verify, prepare, package, and transfer an order to a shipping provider.

Transit time refers to the period after the carrier receives the shipment until it reaches the delivery destination.

The total time between placing an order and receiving it may therefore include both processing and transit time.

7. Shipping Costs

Any applicable shipping costs will be communicated during checkout before you complete your purchase.

Where OakNestHome offers free shipping, the offer may be subject to destination, order value, product eligibility, promotional conditions, or other restrictions disclosed at the time of purchase.

Promotional free-shipping offers may be modified or discontinued for future orders at our discretion, subject to applicable law.

A change to a shipping promotion will not retroactively alter a completed order.

8. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

This can occur when products are stored at different fulfillment locations or when separate shipment provides a more efficient delivery process.

If your order arrives in multiple packages, the packages may be delivered on different dates.

Receiving one portion of an order does not necessarily mean that the remaining products are missing.

Where available, separate tracking information may be provided for individual shipments.

If all associated tracking information indicates delivery but part of your order remains missing, please contact our customer service team.

9. Tracking Your Order

Where tracking is available, customers can use the tracking information provided after shipment to monitor delivery progress.

Tracking updates are generally controlled by the shipping carrier.

There may occasionally be delays between the physical movement of a package and the appearance of a new tracking scan.

A lack of immediate tracking updates does not necessarily mean that the package has stopped moving.

If your tracking information has not updated for an unusually long period, contact us and we will help review the shipment where possible.

10. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify:

Recipient name

Street address

Apartment, suite, or unit number

City

State or province

Postal or ZIP code

Country

Telephone number

Incorrect, incomplete, or outdated information may result in delivery delays, failed delivery attempts, or returned shipments.

If you notice an error after placing your order, contact us immediately.

We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once processing or fulfillment has begun.

11. Address Changes

Shipping addresses generally cannot be changed after a package has been transferred to a carrier.

If you request an address change before shipment, we will attempt to accommodate the request where operationally possible.

For security reasons, significant address changes may require additional verification.

Customers should never send sensitive payment credentials or passwords by email when requesting an address correction.

12. Incorrect Addresses

If an order cannot be delivered because the shipping information provided by the customer was incomplete or incorrect, the package may be returned to the sender or held by the carrier.

If this occurs, contact us for assistance.

Depending on the circumstances, reshipment may require confirmation of the correct address and potentially additional shipping costs where permitted by law and where the delivery failure resulted from customer-provided information.

We will communicate any applicable costs before proceeding.

13. Delivery Attempts

Depending on the carrier and destination, delivery may require the recipient to be available to receive the package.

If the carrier cannot complete delivery, it may:

Attempt delivery again

Leave instructions

Redirect the package to a collection location

Hold the package temporarily

Return the package to the sender

Customers are responsible for following reasonable carrier instructions relating to missed delivery attempts.

14. Delivered but Not Received

If tracking information shows that your package has been delivered but you cannot locate it, please first:

Check around the delivery location.

Ask household members whether they accepted the package.

Check with neighbors where appropriate.

Check reception, mailrooms, parcel lockers, or building management if applicable.

Review any delivery photograph or carrier notification.

Occasionally, carriers may mark packages as delivered shortly before physical delivery is completed.

If you still cannot locate the shipment after completing reasonable checks, contact us at support@OakNestHome.store.

We will review the available information and assist with the next appropriate steps.

15. Lost Packages

If a package appears to have been lost during transit, contact our customer service team.

We may review tracking information and communicate with the relevant shipping or fulfillment provider where appropriate.

Please provide your order number and any relevant tracking details when contacting us.

If the shipment is confirmed lost, we will determine an appropriate resolution in accordance with the circumstances, our policies, and applicable consumer protection requirements.

16. Delayed Shipments

Although most shipments progress normally, delays can occasionally occur.

Potential causes include:

Severe weather

Carrier network congestion

Public holidays

Customs inspections

Transportation interruptions

High seasonal demand

Natural disasters

Local delivery restrictions

Incorrect shipping information

Unexpected logistical disruptions

A delay does not automatically mean that a shipment has been lost.

We appreciate your patience when delays are caused by circumstances outside our reasonable control.

17. Damaged Packages

Our products are prepared for shipment with the goal of protecting them throughout transportation.

However, packages may occasionally be damaged during transit.

If your package arrives visibly damaged, photograph the external packaging before opening it where reasonably possible.

After opening the package, inspect the product carefully.

If the product itself is damaged, contact us promptly at support@OakNestHome.store and provide:

Your order number

Photographs of the shipping package

Photographs of the damaged product

A short description of the issue

These details help us evaluate the situation and provide an appropriate resolution.

18. Packaging

OakNestHome offers decorative items that may include wooden ornaments, wall hangings, macrame shelves, sculptures, and other home accessories.

Products are packaged according to their size, material, shape, and transportation requirements.

We aim to balance adequate protection with practical packaging.

Packaging materials, boxes, protective wrapping, and presentation may differ between products or fulfillment locations.

19. International Shipping

Where international shipping is available, delivery times may vary significantly depending on the destination.

International orders can be affected by:

Customs clearance

Import procedures

Local postal networks

International transportation schedules

Regional holidays

Border inspections

Local delivery regulations

These factors may extend the estimated delivery period.

Customers should ensure that products ordered from OakNestHome are permitted to be imported into their destination country.

20. Customs and Import Requirements

International shipments may be inspected by customs authorities.

Depending on the destination and applicable regulations, customs authorities may request additional information before releasing a shipment.

OakNestHome does not control customs processing times.

Customers should respond promptly to legitimate requests from customs or delivery providers when necessary to complete delivery.

21. Duties and Taxes

International orders may be subject to customs duties, import taxes, value-added taxes, handling charges, or other government-imposed fees depending on the destination.

Where such amounts are not collected during checkout, they may be assessed by local authorities or delivery providers.

Responsibility for such charges will be determined by applicable law and the terms communicated during checkout.

We recommend reviewing local import requirements if you are uncertain about potential charges.

22. Customs Delays

Customs processing is controlled by government authorities and is outside OakNestHome's direct control.

Some packages clear customs quickly, while others may require additional inspection.

A package being held by customs does not necessarily mean there is a problem with your order.

If customs requires customer action, you may need to provide information directly to the relevant authority or carrier.

23. Refused Packages

If a customer intentionally refuses delivery without first arranging an approved return, the shipment may be returned to the sender.

Any refund or reshipment request associated with a refused package will be evaluated according to our Return and Refund Policy, applicable shipping costs, and relevant consumer protection requirements.

We recommend contacting us before refusing a package whenever possible.

24. Unclaimed Packages

Customers should monitor delivery notifications and collect packages from designated pickup locations within the period specified by the carrier.

Packages that remain unclaimed may be returned to the sender.

If an order is returned because it was not collected, contact us so we can review the available options.

25. Natural Materials and Shipping

Some OakNestHome products feature natural wood, woven fibers, macrame, handcrafted textures, or rustic finishes.

Minor variations in wood grain, knots, tone, fiber texture, or handcrafted detailing are normal characteristics and should not automatically be interpreted as shipping damage.

However, cracks, significant breakage, missing components, or other substantial physical damage caused during transportation should be reported to us.

26. Seasonal Shipping

Shipping networks can experience significantly higher demand during periods such as:

Christmas

New Year

Black Friday

Cyber Monday

Major promotional events

Regional public holidays

Peak shopping seasons

We encourage customers purchasing gifts or seasonal décor to place orders early whenever possible.

Estimated delivery times may be extended during exceptionally busy periods.

27. Order Cancellation Before Shipment

If you wish to cancel an order, contact us as soon as possible.

We will attempt to cancel the order before fulfillment begins.

However, we cannot guarantee cancellation once the order has been processed, packaged, or transferred for shipment.

Orders that have already shipped may need to be handled through our Return and Refund Policy after delivery.

28. Shipping Restrictions

Certain products or destinations may occasionally be subject to shipping restrictions.

Restrictions may result from carrier policies, product dimensions, local regulations, customs requirements, or temporary logistical limitations.

If a restriction prevents us from fulfilling your order, we will contact you using the information provided during checkout and offer an appropriate resolution.

29. Force Majeure and Events Outside Our Control

OakNestHome will make reasonable efforts to fulfill and deliver orders efficiently.

However, shipping can be affected by events beyond our reasonable control, including extreme weather, natural disasters, transportation interruptions, governmental actions, customs disruptions, labor disputes, carrier outages, public emergencies, or other unforeseen circumstances.

Where such events occur, delivery may be delayed.

Nothing in this section limits consumer rights that cannot legally be excluded.

30. Customer Responsibility

Customers can help ensure smooth delivery by:

Providing accurate shipping information

Monitoring order and tracking notifications

Responding to legitimate carrier requests

Making reasonable arrangements to receive packages

Contacting us promptly when problems occur

Inspecting packages after delivery

Providing appropriate evidence when reporting damaged items

These simple steps help us resolve shipping concerns more efficiently.

31. Shipping Fraud and Abuse

We reserve the right to investigate unusual shipping claims, repeated missing-package reports, suspicious delivery disputes, or other activity that reasonably indicates potential fraud or abuse.

We may request reasonable documentation to investigate a claim.

This provision is intended to protect legitimate customers and our business and does not limit valid consumer rights.

32. Changes to This Shipping Policy

OakNestHome may update this Shipping Policy periodically to reflect changes in carriers, fulfillment procedures, geographic availability, legal requirements, or business operations.

The latest version will be published on OakNestHome.store.

Changes generally apply to future orders unless applicable law requires otherwise.

We encourage customers to review the current Shipping Policy before completing a purchase.

33. Consumer Rights

Nothing in this Shipping Policy is intended to remove, restrict, or replace mandatory consumer rights.

Customers in certain jurisdictions may have additional statutory protections regarding delivery deadlines, lost shipments, damaged goods, cancellations, refunds, or other matters.

Where mandatory consumer law provides protections that conflict with this policy, those mandatory protections will prevail.

34. Our Shipping Commitment

Every OakNestHome order represents more than a shipment.

Our Scandinavian Rustic collection is selected to help transform everyday spaces into warm, natural, welcoming homes. Whether you've chosen a wooden wall decoration, macrame shelf, rustic sculpture, moon phase hanging, or another carefully selected piece, we want the journey from our store to your home to feel dependable and straightforward.

We aim to communicate clearly, package responsibly, and help resolve legitimate delivery concerns fairly.

If something does not go according to plan, our customer support team is available to help.

35. Contact Us About Shipping

For questions about order processing, tracking, delivery, shipping delays, missing packages, damaged shipments, or address information, please contact:

OakNestHome

1929 Green Acres Dr
Cleveland, Ohio 44134
United States

Email: support@OakNestHome.store
Phone: 248-525-4591

When contacting us about an existing order, please include your order number whenever possible. This allows our team to locate the relevant information more quickly and provide more efficient assistance.

At OakNestHome, we appreciate the trust you place in us when choosing pieces for your home. Our goal is to ensure that every order receives thoughtful attention from checkout through delivery, so you can focus on what matters most—creating a warm, peaceful, and beautifully personal space.